Welcome to the Vantique FAQ page. Below are answers to some of the questions our customers ask most often.
1. How do I place an order?
Browse our collection, add your favorite items to your shopping cart, proceed to checkout, enter your shipping and payment details, and complete your purchase.
2. How long does shipping take?
Estimated delivery times are:
- United States: 5–10 business days
- International: 7–15 business days
Orders are typically processed within 1–3 business days before shipment.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
If you have not received your tracking email, please contact our customer support team for assistance.
4. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.
5. What is your return policy?
We offer a 30-day return policy for eligible items.
Returned items must be unused, in their original condition, and include proof of purchase. Please refer to our Return & Refund Policy for complete details.
6. When will I receive my refund?
After your returned item has been received and approved, refunds are issued to your original payment method.
Most refunds are processed within 5–10 business days, depending on your bank or payment provider.
7. Do you ship internationally?
Yes. Vantique ships to many countries worldwide.
International customers may be responsible for customs duties, import taxes, or other fees imposed by their local customs authorities.
8. What should I do if my package is delayed?
Shipping delays may occasionally occur due to weather conditions, customs processing, carrier delays, or high shipping volumes.
If your package appears significantly delayed, please contact our customer support team, and we will gladly assist you.
9. How can I contact Vantique?
📧 Email: support@vantique.com
📞 Phone: 389-462-5538
📍 Address: 7924 Via Dellagio Way, Orlando, Florida 32819, United States
10. How quickly does customer support respond?
Our customer support team aims to respond to all inquiries within 24 hours on business days.
Thank you for choosing Vantique. We appreciate your trust and look forward to providing you with an exceptional shopping experience.